ISO 20000-1:2018 Certification

ISO 20000-1:2018 - IT Service Management

We provide both onsite and online consultation for ISO 20000-1:2018 certification. Clients benefit from initial and post-certification consultation, ensuring continual improvement in business processes and quality standardization initiatives.

With over seven years of expertise in ISO certification

We guarantee the best service at the lowest price

We offer a 100% money-back guarantee

Our certificates are internationally recognized and accepted in tender processes

We prioritize 100% secure system of customer privacy and data protection

No Hidden Costs

about ISO 20000-1:2018

What is the ISO 20000-1:2018 Certification?

ISO 20000-1:2018 is a global standard by ISO for service management systems (SMS), guiding organizations to effectively establish, implement, and improve service delivery, thereby enhancing customer satisfaction and meeting requirements.

Key elements of ISO 20000-1:2018 include:

Service Delivery: Effective delivery to meet customer requirements.

Service Level Management: Defining and monitoring agreed service levels.

Capacity Management: Ensuring adequate resources for efficient service delivery.

Information Security Management: Protecting integrity, availability, and confidentiality of information.

Supplier Management: Managing supplier relationships to ensure service quality.

Continual Improvement: Ongoing enhancement of service management system effectiveness.

What is the goal of ISO 20000-1:2018?

The primary goal of ISO 20000-1:2018 is to enable organizations to effectively plan, establish, implement, operate, monitor, review, maintain, and continually improve their service management system.

Who needs ISO 20000-1:2018 Certification?

Organizations providing services, particularly in IT, seeking to improve service delivery, enhance customer satisfaction, and demonstrate compliance with standards.